I hate money

Dear Kevin Rollins/Michael Dell:

I am writing in response to my recent dissatisfaction with the service I received after paying off my account in full. Every month, I had $50 drafted out of my account by the payment by phone department of your company. Concerned that this money would keep coming out of my account after I paid the amount in full, I preemptively called the customer service number to make sure this wouldn't happen. I realize that businesses must be competitive in today's marketplace, but the people I talked to in India could not understand my problem completely. Also, a "Ricky" (we all know that isn't his real name and that, by extension, is degrading to the Indian people) was very condescending when I asked if money would be drafted out of my account after I paid the balance in full. He said, how could we take money out of your account when the account is closed? I said, I don't know, but I was just making sure this wouldn't happen. And what happens July 17th? You got it. The $50 was in fact taken out of my account. I was upset. I called customer service again, got a refund that took three weeks to get to me, and was promised yet again this would not happen next month. And here's where the plot thickens. So, August 17th rolls around. I come into work, turn on my beautiful new DELL desktop my company bought, open up my internet browser and find....the $50 is taken out AGAIN from my account. I am now most seriously displeased. Not only am I out the $50 that is mine...not yours...I have now written checks, paid bills and gone on living as usual thinking I would have the $50. Turns out my bank account is now overdrawn by four transactions. The transactions that posted as overdrawn transactions add up to $42.82. The fees that the Bank of America will post to my account add up to $132. As I am a recent college graduate, working an entry level job, I do not have this kind of money to just throw to overdraft fees. Had I the $50 in my account...that should have in fact been there...I would not be overdrawn, I would not be worrying about whether or not I can pay my electricity bill, rent, buy food, and fill my car with gas. As I have already been scheduled for a refund for the $50, all I ask is the refund of the overdraft fees that occurred because your negligence. As I am positive you are saving millions of dollars a year by taking jobs away from the American people and paying these Indian people $5 a week (a slight exaggeration used for emphasis) I am assured my request for $132 should not be overwhelming to you.

Sleep well,